01
Virtual Agent
Front-desk and support agents that answer 24/7 across voice, SMS, and chat, then book straight into your systems. Real coverage, not a phone tree.
Voice · SMS · Chat
Products
Built to run, not just ship.
We design, build, and operate each one inside your own cloud, GCP, AWS, or Azure. Your data stays where it already lives. Least-privilege access, a full audit trail, and a kill-switch you control. Not a demo you babysit: a system we keep running.
The lineup
Four products. One operating model.
02
Customer 360
Every signal about a customer unified on the warehouse you already own. One record the agent and your team can both trust, never copied out to ours.
First-party data
03
Predictive Analytics
Models for churn, demand, and customer value, trained on your data in your cloud. The output points the agent and your team at the work that pays.
BigQuery · Databricks
04
Embedded Operators
Senior engineers who design and build the system, then stay on to run it with you: monitoring, tuning, on-call, and accountable for the outcome.
We run it
How they fit together
One through-line, end to end.
Customer 360 feeds the agent
The unified record gives the Virtual Agent the full context to answer well, so every conversation starts from what you already know about the customer.
Predictive targets the work
Churn, demand, and value models point the agent and your team at the highest-leverage move next, instead of treating every contact the same.
Operators keep it running
Embedded engineers watch every run, tune against real traffic, and stay on-call. The system gets sharper in production instead of drifting.
You own all of it
Built on your cloud, against your guardrails. The code, the data, and the warehouse are yours. Take the whole thing in-house whenever you choose.
Where it runs
Inside your cloud, on infrastructure you already trust.
We build on the platforms you run today, with our partners: Google Cloud, AWS, Azure, and Databricks. Nothing ships to a Segment360 environment. For healthcare, we work under a BAA.
Runs in your cloudGoogle CloudAWSAzureDatabricks
Start here
See which of the four to build first.
Start with a 5-day Diagnostic. We map the workflow worth automating first, size the numbers it should move, and show you exactly what we would build in your cloud. $3,500, refunded against the build.